Balancing the practicalities of arranging a funeral and compassionately supporting a family in need takes time and years of practice.
It’s also a team effort utilising a wide variety of skills.

Funeral Operative - Ashington

About us

William Purves has been guiding and supporting families through bereavement for five generations. Providing the highest standard of professionalism and a truly distinct service, our business is driven by core values of compassion, dedication, integrity, and respect. The 'William Purves family' today comprises over 100 staff and operates across Northumberland and throughout Scotland.

The role

As a Funeral Operative in Northumberland, you will provide the highest standards of professionalism, care, and service to our communities. You will assist Funeral Directors to conduct funeral services and provide a 24 hour on call service as part of a rota system. This role is based in our Ashington head office and covers all areas of Northumberland.

Job description

Assist the Funeral Directors in all funeral and memorial duties required to fulfil client’s instruction
Assist in the identification, removal and transport of the deceased in a dignified, caring and compassionate manner
Liaise with colleagues to ensure vehicle maintenance checks and valets are carried out
Develop and maintain business relationships with external parties such as clergy, florists and crematoria staff
Participate in an on call rota to maintain a 24 hour service

Personal values and attributes

A kind, caring and compassionate nature
Effective communicator and the ability to quickly and naturally establish meaningful relationships with clients and various stakeholders
Previous experience in a customer facing role
Excellent attention to detail
Highly organised with the ability to successfully multi-task and prioritise workload, manage own time effectively and take ownership of projects and tasks
Awareness of client confidentiality, information security and data protection
Driving licence essential

Salary and Benefits Offered

  • Salary £21,000
  • 8% employer pension contribution
  • Financial Counselling
  • Group life assurance
  • 33 days annual leave
  • Cycle to work scheme
  • Professional and personal development training opportunities
  • Uniform provided

Application deadline: 19/11/2021

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