Balancing the practicalities of arranging a funeral and compassionately supporting a family in need takes time and years of practice.
It’s also a team effort utilising a wide variety of skills.

If there is a vacancy below that you would like to apply for, please download the relevant form.

Receptionist / Administrator – Morpeth

Position: Receptionist / Administrator
Location: Morpeth
2 permanent, part time positions available, 20 hours per week
Salary: Starting salary £11,150
Hours of work: Monday to Friday: 9.00am to 1.00pm OR Monday to Friday: 1.00pm to 5.00pm
Closing date: Friday 14th May 2021, 12pm

Main purpose:

  • Provide a caring and professional service for the bereaved
  • Be responsible for the efficient and effective day-to-day running of the branch, including the administration


  • Provide a warm and friendly welcome to everyone
  • Respond to enquiries in a competent, courteous and professional manner
  • Ensure that correspondence is dealt with in an efficient and effective manner
  • Be responsible for keeping the office clean, tidy and presentable at all times
  • Help with arrangements for bereaved clients. Liaising with the client in the absence of the Funeral Director and aim to introduce the Funeral Director at the earliest point possible
  • Be responsible for the intake and collection of ashes by either the family or by William Purves
  • Ensure coffins are prepared and in the correct location for client viewings
  • Conduct client viewings
  • Assist the Funeral Directors to ensure that all documentation and administration is processed efficiently
  • Create and submit funeral accounts, accept financial payments and transfer payments to the bank
  • Minimise bad debt and outstanding accounts
  • Manage petty cash for the office
  • Advise on pre-paid and pre-planned funerals and refer to the Funeral Plan Consultant wherever possible
  • Offer advice on memorials and refer to the memorial specialist wherever possible
  • Liaise with all network offices to ensure good communication
  • Ensure accounting procedure manual is complied with, areas specific to remit
  • Provide Receptionist / Administrator cover for other local branches when required

Previous experience:

  • Significant experience in a customer facing role
  • Significant administration experience, preferably in a busy, public-facing environment

Qualifications/Skills/Abilities Required:

  • Good knowledge of the local area and community
  • Well-presented, with a pleasant and sensitive manner
  • Confident user of Microsoft Word, Excel, e-mail
  • Good organisational skills
  • Attention to detail
  • Initiative, able to work with minimal supervision
  • Ability to respect confidentiality
  • Flexible

How to apply:

Please download the application form below, fill all information and submit the form via email by Friday 14th May 2021, 12pm.


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