Can I personalise the plan?
Plans are designed exclusively around your personal wishes. You can be as ambitious as you like and we will provide accurate costing for you to consider. Our plans can always be upgraded or reviewed as time goes by.
Can I buy plans for other people?
You can purchase a plan for anyone you wish: children, parents, even non-family members as a plan holder's representative. You will be the main contact so confidentiality is preserved. It is advisable to let someone close to you know about the plan you have bought as they will need to understand what is covered in the plan.
Is my money secure?
Your money is protected. Depending on how you pay, the money is paid into the Golden Charter Trust or to a leading life assurance company, not to us. The Golden Charter Trust is a separate entity run by an independent Board of Trustees regulated by the Financial Conduct Authority (FCA), Prudential Regulation Authority (PRA) and member of the Financial Planning Authority (FPA).
What happens if I move house?
Your plan is still valid no matter where you live in the UK. However, if you move to a new area, you may want to transfer the plan to a local independent funeral director. We would recommend contacting Golden Charter who can assist you with the arrangements.
How do I pay for a funeral plan?
You can pay in full, in 12 monthly payments, in low cost instalments over a number of years, or fixed monthly payments by direct debit. Simply choose the one that's right for you.
What are the differences between your plan and an insurance policy?
Insurance plans are for a defined amount. They do no protect against rising costs. If you stop the premiums, you lose the whole policy. Once fully paid, our plans guarantee all funeral director costs no matter how far into the future they're required. In addition, a lump sum set aside as a contribution towards third party costs over which we have no control. In summary, your money grows, and when the time comes we receive the payment, including growth, to provide the services you selected.